Our training & consulting programs :

 

  • Design of your service chain (GTL®)
  • Evaluation and measurement of the quality of your experience (Expericard ®)
  • Carry out of a tailored guest experience
  • Setting up a customer experience dashboard (Experiboard ®)
  • Creation of youe "Saveur de Service" ®, and definition of your service signature ( Experience skills ®)
  • Scenarizing your customer experience: knowing how to combine actions, words, emotions (Processcope®)
  • Creation and animation of an Experiteam ® (Guest Stagers, Enhancers, Managers)
  • Creation of user trainer's manual
  • Coaching on site
  • Carry out of videos et Power Point in order to train trainers